top of page
Orders and Shipping

Nuno Velez pieces are made to order, so allow up to 10 working days for your order to be shipped.


We also offer the option of collecting the order at the studio, with no additional cost, by appointment. We will send you an email when your order is ready to schedule pickup.


Shipping costs do not include any customs fees or additional costs when shipping outside the EU. We will not be responsible for any additional costs.


In case of return, shipping costs will not be refunded.

Exchanges and Returns

We accept exchanges and returns within a maximum period of 15 days after receiving the order.

To proceed with the exchange or return, you must request it via email, with the name, order number, parts to be returned and the reason for the return. The pieces must be in perfect condition, with all tags and without any signs of use, as well as any accessories, packaging, etc. If this condition is not met, the return will not be accepted.


Subsequently, the order must be sent to the studio, with shipping costs borne by the buyer:


Nuno Velez

Avenida Infante Santo 52 S/L,

1350-179 Lisbon


The order can be returned by hand, to the same address, subject to prior arrangement.


Exchanges or returns of personalized items are not accepted.

bottom of page